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RMDWSample AI audit

Family dental office · Sample business · not a real office

Northgate Family Dental

New patients can't book without calling, and the phone goes to voicemail at lunch and after 5, which is when most people try.

A two-dentist family practice with one location, about 12 on the team, open Monday to Friday with a half day on Saturday. New patients mostly come from Google and from referrals.

What we found

Before we ever talked.

What is slowing you down

5 problems. And how we take them away.

01
We noticed

New patients have to call to book, and the phone is not always answered

Book Now opens a contact form that promises a callback in one business day. Nine recent reviews mention calls going to voicemail.

What it costs
Someone with a toothache calls the next office on the list. Every missed new patient is years of cleanings and treatment that goes elsewhere.
What we build
An AI front desk that answers every call and text, day or night, books straight into your schedule and sends you a summary.
Connects to
Your dental scheduling systemYour phone lineGoogle Business Profile
02
We noticed

The front desk retypes every new patient form

New patient forms are a PDF that patients print and bring in. Someone at the desk then types it all into the patient record.

What it costs
About ten minutes of typing per new patient, at the busiest moment of the visit, with typos landing in health records.
What we build
Forms patients fill out on their phone before the visit. AI checks them for missing answers and files them into the patient record.
Connects to
Your dental scheduling systemYour website
03
We noticed

Hours do not match across your website, Google and Facebook

Three different sets of hours are showing today.

What it costs
Patients show up or call when you are closed, and some leave a review about it.
What we build
One place to change your hours. AI pushes the change everywhere and checks every week that they still match.
Connects to
Google Business ProfileFacebookYour website
04
We noticed

Unhappy reviews sit without an answer

6 replies in the last 40 reviews, and none on the low ones.

What it costs
The next patient reading reviews sees complaints with no response and assumes nobody is listening.
What we build
AI drafts a reply to every new review in your voice within the hour. You approve it with one tap from your phone.
Connects to
Google Business ProfileYour email
05
Common for businesses like yours

Recall reminders and unscheduled treatment get worked by hand

Most dental offices this size work the recall list by phone when someone has a free hour, which is rarely.

What it costs
Patients who are due for a cleaning, or who never booked the crown they were quoted, quietly drift away.
What we build
AI works the list every day: a friendly text, a follow-up, and a link to book. Your team only handles the replies that need a person.
Connects to
Your dental scheduling systemText messaging

Also worth fixing

  • Insurance questions. The same five questions come in by phone every day. AI can answer them from your accepted plans list.
  • Social pages. A page that stopped 14 months ago looks like a closed office. One post a week from your own photos fixes that.

What we'd ask you on the call

  • How many calls go to voicemail on a normal day, and who calls them back?
  • Which system do you schedule in, and who on your team knows it best?
  • How many new patients do you see in a month, and how many more could you take?
  • Who answers reviews today, and how long does it take?
  • What is the one task your front desk would hand off tomorrow if they could?

Free · About 3 minutes

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